Prince Hotel website FAQs

• About the Prince Hotel ID registration (repeat customer registration) for reservations
• Online reservations
• Canceling a reservation
• Payments
• Hotel services
• About Prince Club International
• Regulations on Use of the Online Hotel Reservation System
• Accommodation Agreement

About the Prince Hotel ID registration (repeat customer registration) for reservations

What is the Prince Hotel ID registration (repeat customer registration)?

By registering a Prince Hotel ID upon your initial reservation, all subsequent online reservations can be made simply by entering your registered email address and password.

I want to make a new registration.

For a new Prince Hotel ID registration (repeat customer registration), click on the following url:
https://rsv.princehotels.co.jp/cgi-bin/ihonex/stay/repeater_add.cgi?hid=ph&form=en

How can I confirm or change my ID registration (repeat customer registration) details?

To confirm or change your ID registration (repeat customer registration) details, click on the following url:
https://rsv.princehotels.co.jp/cgi-bin/ihonex/stay/repeater_upd.cgi?hid=ph&form=en

I forgot the password for my Prince Hotel ID registration (repeat customer registration).

If you forget your password, access the url below to issue a new one.
https://rsv.princehotels.co.jp/cgi-bin/ihonex/stay/repass.cgi?hid=ph&form=en

I would like to cancel my Prince Hotel ID registration registration (repeat customer registration).

Click on the following url to cancel your ID registration (repeat customer registration). We look forward to serving you again.
https://rsv.princehotels.co.jp/cgi-bin/ihonex/stay/repeater_del.cgi?hid=ph&form=en

Does registering cost anything?

No, it won't cost you anything.
https://rsv.princehotels.co.jp/cgi-bin/ihonex/stay/repeater_del.cgi?hid=ph&form=en

Online reservations

How do I confirm my reservation?

Online reservations can be confirmed or cancelled via the following url:
https://rsv.princehotels.co.jp/cgi-bin/ihonex/stay/cancel.cgi?hid=ph&form=en

How can I change my reservation details?

Reservations details cannot be modified online. If you would like to change your reservation, you can make a new booking and then cancel the old one. Alternatively, please contact any of our regional offices or the hotel where you intend to stay.

Can I change to a different accommodation plan after making an online reservation?

To change your accommodation plan, please make a new booking then cancel your old one.

How can I reserve five or more rooms at once?

Click on the 'Contact Us' link on our website, enter the hotel name, the intended date and duration of your stay, the number of guests and the number of rooms required then click the send button.

Can I register my details on a waiting list on your website if no rooms are available?

We do no have a waiting list for online reservations but room availability is updated daily so please check our website. Alternatively, you can send us a message via the 'Contact Us' link or contact the hotel where you wish to stay directly.

Can I make a reservation on someone's behalf?

When making an online reservation, enter the names of all guests in the 'Guest Name/s column.

Can I select different room types or accommodation plans in a single reservation?

Unfortunately our website cannot process different room types or plans in a single reservation. Please make an individual reservation for each desired room type and plan.

Can I reserve a non-smoking room?

Yes. Simply select 'Non-smoking' when choosing your room type. If this option does not appear, please enter "Non-smoking room required" in the 'Special Requests' column. Please note that we may not be able to fulfill requests depending on availability.

Can I check in early?

Early check-in is subject to availability on the day. For queries on early check-in and applicable charges, please send us a message via the 'Contact Us' link on our website or contact the hotel directly.In the event that early check-in is not available, we are more than happy to store your luggage until check in.

Can I extend my check-out time?

Late check-out is subject to availability on the day. For queries on late check-out and applicable charges, please send us a message via the 'Contact Us' link on our website or contact the hotel directly.

My arrival may be delayed. What time does the hotel reception desk close?

The hotel reception desk is open 24 hours* but please contact the hotel directly if you expect to arrive late. * Except Hotel Seaparadise Inn.

I require a confirmation of my reservation from the hotel.

Please submit your request for confirmation together with your reservation details via the 'Contact Us' link on our website. We will then get back to you.

Canceling a reservation

How can I cancel my reservation?

Online reservations can be confirmed or cancelled via the following url:
https://rsv.princehotels.co.jp/cgi-bin/ihonex/stay/cancel.cgi?hid=ph&form=en

What is your Cancellations policy?

If you wish to cancel your reservation, please advise us 72 hours prior to your scheduled arrival date. Late or unnotified cancellations may incur a one night penalty charge. * Cancellation fees do not occur in the case of online reservations. Please make sure to cancel the booking you wish to change and make a new booking via our website.

Reservation inquiries

Please submit all reservation queries using the following form. We will then get back to you
https://www5.princehotels.co.jp/cgi/form/contact_us/

Payments

When do I pay for my accommodation?

Accommodation can either be paid for or an imprint of your credit card taken upon check in.

Which credit cards do you accept?

We accept Visa, MasterCard, JCB, American Express, UC, DC, Diners Club, UFJ, NICOS, Saison and Prince Card. For all other credit cards, please inquire directly with the hotel.

Can I pay in advance with my credit card?

All payments are processed at the hotel reception desk and we do not accept advance payment by credit card.

What is 'accommodation tax'?

This is a tax levied on all hotel and inn accommodation in Tokyo.
The tax is equivalent to 100 yen for per person accommodation rates between 10,000 yen and 14,999 yen, and 200 yen for all rates of 15,000 yen and above.
No tax is levied on per person rates of less than 10,000 yen.

Hotel services

Can I send my luggage to the hotel in advance?

Yes. Please label the luggage with the guest name/s and scheduled arrival date and address it to the hotel. Your luggage will then be handed over upon arrival.

Can you hold my luggage until my next stay?

Yes. Please advise the hotel staff upon your departure.

Can you arrange flowers, cakes and other special requests?

Please contact the hotel's reservations desk with your request prior to arrival.

Do the rooms have internet access?

The internet facilities may differ depending on the hotel. Please refer to the 'Guest Services' webpage of the hotel where you intend to stay.

Can I reserve a car parking space?

We do not take car park reservations.

Can I earn frequent flyer miles from my stay?

Some Prince Hotels participate in frequent flyer programs. Please contact the hotel where you intend to stay for details.

I've left something behind at the hotel.

Click on the 'Contact Us' link on our website and enter a description of the lost property together with the hotel name, the guest's name and dates of your stay then click the send button.

How can I obtain a copy of my receipt?

Click on the 'Contact Us' link on our website and enter a description of the lost property together with the hotel name, the guest's name and dates of your stay then click the send button.

About Prince Club International

What is Prince Club International?

Prince Club International is a membership club for guests residing outside Japan. Visit the following website for details:
http://www.princeclubinternational.com/

How can I join?

Membership applications can be submitted via the following webpage:
http://www.princeclubinternational.com/pci_signup.asp

How long is the membership card valid for?

The membership card does not have an expiry date.

I applied for membership but haven't received a membership card yet.

Please send an email to the following address with your name and contact details as well as a brief note advising that your membership card has not arrived:
pci@princejapan.com

I lost my membership card.

Please send an email to the following address listing your name and contact details as well as a brief note advising that you have lost your card and we will issue you with a new one:
pci@princejapan.com

How do I change my membership details?

Please send an email to the following address with your name and contact details together with a brief note advising which details you would like to change:
pci@princejapan.com

I forgot my ID and/ or password.

Please send an email to the following address with your name, contact details and a brief note describing the information you require:
pci@princejapan.com