Guest Services

Check-in / check-out

  • Building No. 2 Check-in 2:00 p.m., 3:00 p.m., 4:00 p.m. Check-out 10:00 a.m., 11:00 a.m., 12:00 noon
  • Building No. 3 Check-in 3:00 p.m. Check-out 11:00 a.m
  • Building No. 4: check-in 2:00 p.m. check-out: 10:00 a.m.
  • Building No. 6: check-in 3:00 p.m.-4:00 p.m. check-out: 11:00 a.m.-12:00 noon
  • Check-in & check-out times differ according to the guest room types in Buildings No. 2 & 6.

Accepted cards

Prince Card/VISA/MASTER/JCB/AMEX/UC/DC/DINERS/UFJ/NICOS/SAISON/JAL

Business support

Photocopy & fax service

Parking

Free of charge for hotel guests

Transportation

There is a free express bus operating between Naeba Prince Hotel and Joetsu Shinkansen Echigo Yuzawa Station for guests only. (About 50 minutes)

Accessibility

Two disabled toilets located within the building.

Internet

There are computers that can be connected to the internet. (Lobby Floor)

Other services

  • Foreign exchange service (USD only)
  • Help desk services: Baggage deposit (there are also lockers), wheelchairs, umbrellas
  • Reception Desk services: stamps, telegrams, photocopies, faxes, tourist information
  • Delivery service counter : available
  • Meeting space (charges apply)
  • Massages (winter only; charges apply)
  • Beauty Salon (winter only; charges apply)
  • Nail Salon (winter only; charges apply)
  • Laundry service: 24 hours (charges apply)
  • Kids Room: Available
  • Breastfeeding Room: Available
  • Ski waxing & tuning service : available (winter only; charges apply)
  • Esthetic Salon
  • Pharmacy: Available
PPRINCE CLUB INTERNARTIONAL Privileged service for the discerning traveler:
Prince Club International. Enjoy added services and enhanced convenience as a valued frequent guest at Prince Hotels.
Prince Club International is a long-term program with no joining fee.
A world of new privileges and exclusive offers awaits you at our participating hotels. Join Prince Club International now!
click here
PCI Members Online / Business customers

PCI Members Online
Reservation Site Login.
To corporate-contract business customers

Valued frequent-stay corporate-contract business customers are invited to make use of our special accommodation plan.

Online Reservations ID*
Password*