Guest Services

Check-in / check-out

  • Check-in: 3:00 p.m.
  • Check-out: 1:00 p.m.

Accepted cards

DINERS / JCB / DC / VISA / MILLION / UC / AMEX / SAISON / JAL / NICOS / TOYOTA FINANCE

Business support

  • Business Room (1st floor), open 24 hours                              
  • Internet (free for hotel guests and visitors), copy machine (free for hotel guests, fee for visitors)

Parking

Parking for 1,000 vehicles (free for hotel guests until check-out,free for visitors for a specified time depending on the purpose of the visit to the hotel)

Transportation

  • A shuttle bus circulates between Shinagawa Station and the Prince Hotels in the Takanawa and Shinagawa areas.                    
  • * Consult the Bell Captain's Desk at each hotel for details.

Internet

There is free high-speed Internet in each guest room.In addition, wireless Internet access via the NTT Communications HOTSPOT service is available in the lobby areas.

Other services

  • Pillow consulting service                                         
  • * Our pillow planner will select the perfect pillow for you from among 13 different pillow types.
  • International TV channels (CNN and BBC)
  • 24-hour room service
  • English-language newspapers
  • Foreign exchange service
  • Relaxation Floor                                              
  • (Slow-Style Gym, Amour Spa Sakura Tower, Nail LA kowa, Sauna, Whirlpool and Lounge)
  • ATM (inside the adjoining Grand Prince Hotel New Takanawa)
PPRINCE CLUB INTERNARTIONAL Privileged service for the discerning traveler:
Prince Club International. Enjoy added services and enhanced convenience as a valued frequent guest at Prince Hotels.
Prince Club International is a long-term program with no joining fee.
A world of new privileges and exclusive offers awaits you at our participating hotels. Join Prince Club International now!
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PCI Members Online / Business customers

PCI Members Online
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To corporate-contract business customers

Valued frequent-stay corporate-contract business customers are invited to make use of our special accommodation plan.

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