Reception

• The Shinagawa Prince Hotel does not have its own shuttle bus, but guests can use a limousine bus from Narita Airport (charges apply: 3,000 yen).
• For information on how to get to Shinagawa Prince Hotel, please visit the Access page.

Check-in / check-out

Check-in: 2:00 p.m.

Check-out: 11:00 a.m.

Early check-in and late check-out

• Early check-in 100%
• Late check-out 30% before 2:00 p.m, and 50% before 5:00 p.m. 　

Credit cards accepted

AMEX VISA MASTER JCB UC DINERS

Foreign exchange service

US dollars, British bounds, Canadian dollars, Euros

Business support

• All rooms feature high-speed Internet access for your convenience.
• The hotel has copying and FAX services and other facilities necessary for business. Our hotel staff remain attentive to your needs so that you may enjoy an efficient and pleasurable stay with us.
• Also, four additional rental meeting rooms are available featuring a full range of office equipment for your important business discussion and presentation needs including professional-quality white boards, overhead projectors, video equipment, televisions, copy and fax machines.

Wireless LAN service

• For visitors with computers, high-speed 11 Mbps wireless Internet access via the NTT Communications HOTSPOT service is available in hotel public areas.
• Available in Mauna Kea Coffee Lounge located in the Main Tower (2nd floor), and in the North Tower 2nd floor lobby
• Users who do not subscribe to the HOTSPOT wireless Internet access service can gain access by purchasing a 1-DAY PASSPORT prepaid card available at the hotel for 500 yen.

Room Service

The hotel does not have room service, but guests can use the many restaurants, cafes and bars in the building.

Help desk services:

Limousine and shuttle bus reservations, luggage deposit, wheelchair and umbrella lending and other services

Luggage delivery services

• The hotel has a delivery service counter on the second floor of the Main Tower.
• Each front desk offers Haneda Airport luggage delivery service.

Guide to parking area use

Open 24 hours; 500 yen per 30 minutes; 24 hours free for overnight hotel guests

Accessibility

Accessible rooms: two in the Main Tower and one in the Annex Tower

Newspaper services

Charge applies

Massage

From 6:00 p.m. to 2:00 a.m.

Laundry service

Available 24 hours per day

Baby room

The baby room on the third floor of the Annex Tower. 　　Opening hours: 10:00 a.m. - 6:00 p.m.

Guest room features

Note: Guest rooms have different features according to type. Please see the guest room introduction page.

Amenities

Note: Guest rooms have different features according to type. Please see the guest room introduction page.

Other services

• Our morning wake-up call service is available in eight different languages. Guests who request the service can enjoy a restful sleep knowing that they will get a wake-up call at the time they have requested it directly from one of our staff.
• Restaurants located in the hotel and nearby
• Tokyo sightseeing information and tour guide arrangements
• Domestic and international flight reservations, changes, and ticket endorsement on your behalf
• Shinkansen bullet train ticket arrangements and rental car reservations
• Overseas hotel reservations

Banquet information

• At the Shinagawa Prince Hotel, our conference service managers, who specialize in banquets, will listen to your requests and needs to provide suitable settings and menus. Feel free to consult with us about any banquet needs you may have from small intimate gatherings to official parties with many in attendance.
• Banquet Arrangements
• From creating the right banquet atmosphere with decorations and coordinated table settings to organizing spectacular entertainment, our banquet planning provides just the right touches to make your guests feel welcome. We can also provide effective lighting to fit your needs and arrange for live performances.
• Cuisine
• Starting with food from around the world that uses fresh ingredients, we are also eager to offer specialized dishes and original menus that fulfill the needs of your events, including vegetarian and macrobiotic cuisine. Ask one of our food service staff how we may meet your dining and entertaining needs.Ask one of our food service staff how we may meet your dining and entertaining needs.