Regulations on Use of the Online Hotel Reservation System

Prince Hotels, Inc. (hereinafter referred to as “the Company”) has established the following Regulations to ensure customers’ appropriate use of the Company’s online hotel reservation system (hereinafter referred to as “the System”). Before using the System, please read and indicate your consent to these Regulations.

Article 1. (Compliance with Basic Requirements)

1. (1) In using the System the Customer shall comply fully with the laws, regulations of Japan and public order and standards of decency as well as generally accepted rules of etiquette, technical rules and ethics concerning the use of the Internet.
2. (2) The Customer is strictly prohibited from using the System to charge fees or conduct any profit-seeking business or operation whatsoever, for any reason.
3. (3) When receiving various services through use of the System, the Customer shall also strictly comply with any related rules and regulations separately stipulated by the Hotel.

Article 2.

If the Customer uses the Internet in violation of the intent of Article 1. above, in a way that the Company deems to result in damage to the good name or credit of the Company, obstruction of the Company’s operations, obstruction to the operation of the System, or the inconvenience or disadvantage of any third party, the Company may prohibit the Customer from using the System or any facilities of the Company, and may hold the Customer liable for damages.

Article 3.

The System may only be used by Customers who have consented to the terms of these Regulations. The Customer is deemed to have consented to these Regulations at the point when the Customer makes a reservation using the System.

Article 4.

The System is provided for use under the assumption that the appropriate character, e-mail, printer and other settings are in place. The Company bears no liability whatsoever for any results or effects of operation under conditions other than the above. Even if the above conditions are satisfied, if the System does not operate correctly for the Customer due to the operating environment, settings or other conditions of the Customer’s terminal(s) that are not caused by the Company’s management, the Company bears no liability whatsoever.

Article 5.

In using the System, the Customer is solely liable for the Customer’s own actions and for any actions taken using the Customer’s e-mail account(s) or credit card number(s), whether committed by the Customer or not. The Customer shall also be liable for resolving any issues arising with any third parties, except in cases where the Company is at fault.

Article 6 .(Cancellation or Change of Reservations)

Any cancellation of reservations made using the System shall be conducted using the System. To change a reservation, the Customer is asked to contact the Prince Hotel Reservation Center.

Article 7.

If a reservation is canceled for any reason that is the responsibility of the Customer, the Company shall hold the Customer liable for a cancellation charge stated in the Hotel’s Accommodation Agreement.

If a reservation at Hawaii Prince Hotel Waikiki, Maui Prince Hotel, Hapuna Beach Prince Hotel or Mauna Kea Beach Hotel is canceled three days (local time) before the first day of reservation night(s) (four days before departure from Japan), or a reservation at Gloria Prince Hotel Taipei, Janfusun Prince Hotel Taiwan or Prince Hotel & Residence Kuala Lumpur is canceled two days before the first day of reservation night(s), the Customer shall be charged a cancellation charge equivalent to one night’s stay.

Article 8.

If you wish to order particular products, please enter the required information correctly on the specified form. Incorrectly completed forms may in some cases be invalid.

Article 9.

The content and operations of the System are subject to change without an advance notice to the Customer as and when the Company deems necessary. Please verify these Regulations when you use the System.

Article 10.

In any of the following cases, the Customer’s use of the System shall be temporarily suspended without notice or solicitation of consent:

1. (1) The Company deems it necessary to suspend operation of the System for maintenance or construction, or otherwise for the Company’s own reasons.
2. (2) Operation is rendered impossible or is expected to be impossible due to acts of God or other unforeseen circumstances.

Article 11.

In the event of litigation with respect to the System, the court of competent jurisdiction shall be the Tokyo District Public Prosecutor’s Office.

Handling of Customers’ personal information is as stipulated in the separate Privacy Policy.