Notice and apology regarding the leak of personal information of guests making reservations on our multilingual website as a result of unauthorized access to the server
This notice is to make you aware that Prince Hotels & Resorts reservations system in English, Simplified Chinese, Traditional Chinese, and Korean have been impacted by an unauthorized access to or acquisition of your personal information.
We sincerely apologize to those who may have been affected and assure you we have reported this incident to Personal Information Protection Commission.
We have learned that Fastbooking in France which is a parent company of Fastbooking Japan, our reservations system operator for international guests, had an unauthorized access.
Please be informed that misuse of your information by this incident has not been reported as of now.
For your reference, reservations system in Japan and/or those who have made reservations from Japanese Website have not affected by this incident.
We are working diligently to address this issue and our priority will continue to be doing what is right for our Guests. We are committed to sharing additional information on this ongoing investigation with our Guests as we learn more.
Prince Hotels & Resorts Customer Services
This does not affect the Prince Hotels outside Japan in any way as they does not utilize the same systems.
*For making reservations, cancellations and changes,
Please contact Prince Hotels Central Reservations E-mail firstname.lastname@example.org
**For PRINCE SKI PACKAGE PLAN, please proceed booking by clicking here.
(Please note that above mentioned Prince Hotels Central Reservations is unable to assist booking for PRINCE SKI PACKAGE PLAN.)
PRINCE SKI PACKEGE PLAN,
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Recommended deal includes a ski lift tickets and accommodation together!
Our Offers for your Tokyo Stay
With convenient locations throughout the country, Prince Hotels & Resorts provides you the best facilities.
To make your Tokyo Stay memorable, our offers are now available for online booking.