Notice and apology regarding the leak of personal information of guests making reservations on our multilingual website as a result of unauthorized access to the server
This notice is to make you aware that Prince Hotels & Resorts reservations system in English, Simplified Chinese, Traditional Chinese, and Korean have been impacted by an unauthorized access to or acquisition of your personal information.
We sincerely apologize to those who may have been affected and assure you we have reported this incident to Personal Information Protection Commission.
We have learned that Fastbooking in France which is a parent company of Fastbooking Japan, our reservations system operator for international guests, had an unauthorized access.
Please be informed that misuse of your information by this incident has not been reported as of now.
For your reference, reservations system in Japan and/or those who have made reservations from Japanese Website have not affected by this incident.
We are working diligently to address this issue and our priority will continue to be doing what is right for our Guests. We are committed to sharing additional information on this ongoing investigation with our Guests as we learn more.
Prince Hotels & Resorts Customer Services
This does not affect the Prince Hotels outside Japan in any way as they does not utilize the same systems.