FAQs

FAQ about Karuizawa Prince Hotel WEST

[SKI RESORT]

Before making inquiry regarding Ski Resort, please refer to this page. Some of the answers may be found there.

[ACCESS]

Q.1 Is there a shuttle from Karuizawa Station？

A.1  From JR Karuizawa Station, we offer free shuttle bus service every 30 minutes. Reservation is not required. For detailed time schedule as well as bus stop location, please refer to URL below:

http://www.princehotels.co.jp/karuizawa/pickup_bus/time_table.pdf

Upon arrival at Karuizawa Station, please take the SOUTH Exit to the street level.

Q.2 Is there a parking lot?

A.2   Hotel has on site accessible parking.

The daily parking charge for hotel guests is JPY 1,000, which is valid till 22:00 of the check-out date.

Please present your parking ticket at Front Desk upon check-in.

You can either pay the fee at fare adjustment machine, or at the exit gate.

Once the payment is done, you can use the ticket as “Passcard” for free entrance/exit.

Q.3  How can the Hotel be reached from the Haneda Airport (HND)?

A.3  

By Train

From:Haneda Airport Station to Mono-rail Hamamatsucho Station:

<with Tokyo Monorail: takes approx. 15 min>

From: Mono-Rail Hamamatsucho Station to JR Hamamatsucho Station

<Both are in the same building. 5-6min. walking distance

From:JR Hamamatsucho Station to JR Tokyo Station

<JR Keihin-Tohoku Line(silver train with a blue stripe) 7 min.

or <JR Yamanote-Line (silver train with a green stripe) 9 min

From: JR Tokyo Station to JR Karuizawa Station

<with Hokuriku Shinkansen, approx. 1 hour

From JR Karuizawa Station to Karuizawa Prince Hotel  =>free shuttle bus (Upon arrival at Karuizawa Station, please take the SOUTH Exit to the street level. You will find the bus stop under the white roof.)

Q.4 How can the Hotel be reached from the Narita Airport (NRT)?

A.4

By Train

From :Narita Airport to JR Tokyo Station

<with Narita Express

From: JR Tokyo Station to JR Karuizawa Station

<with Hokuriku Shinkansen, approx. 1 hour

From JR Karuizawa Station to Karuizawa Prince Hotel  =>free shuttle bus

(Upon arrival at Karuizawa Station, please take the SOUTH Exit to the street level. You will find the bus stop under the white roof.)

[Staying Hotel]

Q.1  Can I check in early or late check out?

A.1 We can accept your request of early check-in or late check-out and our front desk has been informed.  Although the possibility of the service depends on the availability of the room, we will try to meet your request.

Q.2  Can I request a room with a good view?

A.2  Yes, requests will be accepted and we will make all efforts to fulfill the request.However, please understand that there are cases where requests cannot be fulfilled due to large group bookings or previous requests.

Q.3 I reserved 2 cottages. Can I arrange near 2 cottages?

A.3  If you reserved 2 or more cottages, we arrange near as much as possible. However,  please understand that there are cases where requests cannot be fulfilled due to large group bookings or previous requests. Also, if you reserved different type room, it may be possible that the rooms will be separated. Thank you for your understanding.

Q.4 Is there internet available in the room?

A.4  Free Wi-Fi is only available in the Twin room, and in the lobby for guests staying in  the West Building. Wi-Fi connection ticket is issued at the front desk.

We are afraid that Wi-Fi is NOT AVAILABLE IN COTTAGE ROOM.

Q.5 Is it possible to rent a crib for a baby?

A.5  There is a crib rental service available free of charge. However, the fence of our baby bed is made relatively low, therefore, to avoid the risk of falling down, we would not recommend the usage by children, who can already stand by themselves. As an alternative, we could install babyguards and/or put 2 beds together. Please kindly let us know of your preference.

Q.6  Is it possible to rent a mobile charger?

A.6  There is a mobile charger rental service. Please ask our staff at front desk.

Q .7  How can I go the cottage?

A.7  Complimentary shuttle service by electric car is provided to guests staying in cottages. This service is available 24 hours.

Q.8 How large are the rooms?

A.8 

・Junior Suite Room(up to 3 people) / 48㎡ 516.6 sq.ft.

・Twin Room(up to 3 people) / 24㎡　258.3 sq.ft.

・Cottage Type A(up to 4 people) / 47.4㎡ 510.2 sq.ft.

・Cottage Type C(up to 4 people) / 47.4㎡ 510.2 sq.ft.

・Cottage Type D(up to 4 people) / 52㎡ 559.7 sq.ft.

・Cottage Type E(up to 6people) / 74.8㎡ 805.1 sq.ft.

・Cottage Type F(up to 8people) / 95㎡ 1022.5 sq.ft.

 More Information about Rooms

[Facilities]

Q.1 Are there shops available in the hotel?

A.1  There is a shop in the WEST lobby.

Opening hours: 8:00 A.M. to 9:00 P.M

*After it closes, you can purchase drink and some food at front desk. ※There is no drink and food in your refrigerator.

[Restaurant]

Q.1  Are there restaurants available in the hotel?

A.1  There are 2 main restaurants and a lounge.

・Chinese Restaurant [Tohri]

・Japanese Restaurant [Karamatsu]

More Information about Restaurant

Q.2 Does the restaurant take reservations?

A.2  Reservations are available dinner only. For dinner, reservations are highly recommended as it is possible that we cannot provide seats for you. In order to make reservations, please contact us by phone or email.

Tel: +81-267-42-1111

Email: karuizawa-rsv@princehotels.co.jp

[Staying With Children]

Q.1 From what age does the child rate apply?

A.1 Rooms: Children under 6 years of age can stay free of charge with existing bedding. Children aged 7 and older will be charged as adult.  Restaurant: Breakfast and dinner buffet charges will be applied for children 3 years old and above.

Q.2   Is it possible to have the child sleep together on the same bed with the parents?

A.2  For children of preschool age (0–6 years of age) that are able to sleep together on the same bed, this is possible.
*There is no specific charge for this.  (Use of an additional bed will be charged.)

*Under fire law in Japan, it is prohibited to share the bed with children aged over 7.

Q.3  If we are staying with children, is it possible to request extra towels and other amenities?

A.3  Towels, child–size toothbrushes, slippers and child–size yukata (Japanese robes) are able to be provided upon request.For other items, please make a request and if possible, we are happy to provide them.