Karuizawa Prince Hotel Guest Service Center “Smile Conceirge”

The Guest Service Center “Smile Concierge” is located at the South Exit of Karuizawa Station.
Guests staying at Karuizawa Prince Hotel West may use the following services.

Operating Hours
10:00A.M.–7:00P.M. (Daily)
*For inquiries outside business hours, please contact your hotel directly.

Available Services

Parcel delivery services
Reservations for hotels (accommodation and restaurants) and golf courses
Tourist information and recommendations for the Karuizawa area
Information on Guesthouse Wedding Forestana Karuizawa
Wi-Fi access

For Seibu Prince Global Rewards (SEIBU PRINCE CLUB) Members*¹
Temporary luggage storage
Luggage delivery service (Smile Concierge ⇔ West Main Lobby)
*¹ Eligible members: Seibu Prince Global Rewards (SEIBU PRINCE CLUB) Diamond, Platinum, Gold, and Credit Card Members

Terms of Use
Services are available from your hotel check-in date until your departure date.
Please refrain from staying inside the Smile Concierge for extended periods.

About Luggage
Delivery services may be delayed due to traffic conditions.
We cannot accept cash, valuables, laptops, cameras or other precision equipment, ceramics, fragile items, animals, hazardous materials, perishable or easily deteriorated items, or any items deemed unsuitable by the hotel.
The hotel is not responsible for damage, loss, or missing contents caused by reasons other than the hotel’s negligence, or if the luggage claim tag is lost.
Luggage cannot be picked up outside operating hours.
If luggage is not collected after the designated time, it may be disposed of by the hotel.