July 2 , 2019

Guest Service Center Smile Concierge

Guest Service Center Smile Concierge

Karuizawa Prince Hotel Guest Service Center Smile Concierge located at the south exit of Karuizawa Station. 

The Prince Villa Karuizawa guests will be able to enjoy their time in Karuizawa more conveniently. 

Please feel free to drop in when you arrive between shopping and in Karuizawa. 

You can store your luggage between meals and use the luggage delivery service to The Prince Villa Karuizawa . 

Period: All year (except closing period of Karuizawa Prince Hotel, The Prince Karuizawa, The Prince Villa Karuizawa) 

Business hours: Based on business hours of Karuizawa / Prince Shopping Plaza 

※ Business hours vary depending on the season, so Please check the link destination of

Karuizawa Prince Shopping Plaza


1. Luggage Delivery Service (Service Center 宿 泊 Accommodation Front) 
2. Delivery service for your luggage to your room 
3. Delivery service for luggage purchased at Prince Shopping Plaza 
4. Temporary storage of luggage


Karuizawa Prince shopping plaza “Product exchange ticket” ticket delivery of accommodation plan


1. Delivery service for home delivery 
2. Reservation reception for hotel golf course 
3. Tourist information and suggestions in Karuizawa Town 
4. Guest House Wedding Forestera Karuizawa Information (Facility Description) 
5. Wi-Fi fully equipped (available free of charge)

<All services available> 
Customers at The Prince Villa Karuizawa Guests at 
The Prince Karuizawa 
Karuizawa Prince Hotel East Cottage A Type 

<Available for Some Services> 
SEIBU PRINCE CLUB Member (Platinum・ Gold status members only) 
※ The transfer of luggage is to the front desk of the 
hotel, and delivery service to the room is not available. 

<Users who can use only five services of “convenient”> 
Karuizawa Prince Hotel (West East Cottage) 
Karuizawa Guests staying at Asama Prince Hotel 

Guest Service Center 荷 物 Luggage delivery for each building front desk 
The service will be delivered on time.