Facility Category Archives:

The Guest Service Center “Smile Concierge” is located at the South Exit of Karuizawa Station.
Guests staying at Karuizawa Prince Hotel West may use the following services.

Operating Hours
10:00A.M.–7:00P.M. (Daily)
*For inquiries outside business hours, please contact your hotel directly.

Available Services

Parcel delivery services
Reservations for hotels (accommodation and restaurants) and golf courses
Tourist information and recommendations for the Karuizawa area
Information on Guesthouse Wedding Forestana Karuizawa
Wi-Fi access

For Seibu Prince Global Rewards (SEIBU PRINCE CLUB) Members*¹
Temporary luggage storage
Luggage delivery service (Smile Concierge ⇔ West Main Lobby)
*¹ Eligible members: Seibu Prince Global Rewards (SEIBU PRINCE CLUB) Diamond, Platinum, Gold, and Credit Card Members

Terms of Use
Services are available from your hotel check-in date until your departure date.
Please refrain from staying inside the Smile Concierge for extended periods.

About Luggage
Delivery services may be delayed due to traffic conditions.
We cannot accept cash, valuables, laptops, cameras or other precision equipment, ceramics, fragile items, animals, hazardous materials, perishable or easily deteriorated items, or any items deemed unsuitable by the hotel.
The hotel is not responsible for damage, loss, or missing contents caused by reasons other than the hotel’s negligence, or if the luggage claim tag is lost.
Luggage cannot be picked up outside operating hours.
If luggage is not collected after the designated time, it may be disposed of by the hotel.

Our indoor bath with a large window allows you to feel the changing of the four seasons.
In the autumn, the outdoor bath commands a view of “Mount Momiji,” with the beautiful vivid red leaves of its maple trees.
The building is fully equipped with a relaxation space, a lounge, terrace and fitness room.

The following may use the facility:
Karuizawa Prince Hotel West Twin Room guests
Prince Dog Village guests
The Prince Karuizawa guests
The Prince Villa Karuizawa guests
Operating hours: 6:00 A.M. to 11:00 P.M. (Last entry 10:30 P.M.)
Charge: free (separate bathing tax JPY 150)

[Information]
Karuizawa Prince Hotel West Cottage guests may use the following facilities for an additional fee.
Price: Adults JPY 2,000 per use / Children (ages 3-11) JPY 1,850 per use.
Last entry: 7:00P.M.

[Notice]
*Children under 2 years old may enter free of charge. However, children wearing diapers are not allowed to use the facility.
*We strictly refuse entry to intoxicated individuals and individuals with tattoos.
*Not available before check-in.
*After check-out, you can use it until 3:00 P.M. on the day for ¥2,000 per person.

[Bathing Rules]

・Towels are available for rental at the reception desk.
・Boys aged 7 and above must use the men’s bath, while girls must use the women’s bath.
・Please wash your body before entering the bath.
・Before leaving the bathing area,

Karuizawa Prince Hotel East and West are well supplied with 12 tennis courts (artificial turf courts, 7 lit for night use). We also rent equipment.

Karuizawa 72 Golf
Points: 6 courses / 108 holes

Karuizawa 72 Golf is made up of four golf courses, to the north, south, east, and west. You can enjoy golf on the big-scale resort that can only be found in Karuizawa.
Location: 11 minutes by car from Karuizawa Prince Hotel West in the direction of the Usui-Karuizawa Interchange.
go to official website： Karuizawa 72 Golf

　

Karuizawa Prince Hotel Golf Course
9 holes.

An extension of the Karuizawa Prince Hotel garden where you can enjoy a carefree 9 holes. And also we have a full selection of rental clubs.
Location: Inside Karuizawa Prince Hotel West

　

Seizan Golf Course

A golf course of 18 holes where you can enjoy the round with the individual trundler. Here you can enjoy exhilarating shots on a flat course.
Location: 1 minute by car from Karuizawa Prince Hotel West in the direction of JR Karuizawa station

　

Karuizawa Asama Golf Course
Twosomes only / 18 holes

A golf course of 18 holes where you travel around in a two-person golf cart. We hope you will enjoy a round at this resort in the company of someone you like.
Location: 13 minutes by car from Karuizawa Prince Hotel West in the direction of the Usui-Karuizawa Interchange.

　

Karuizawa Golf Range / Putter Course

For practice before you head off,

Personalized treatments are provided based on each guest’s physical condition and skin condition.

Licensed medical professionals, including acupuncturists, massage and shiatsu therapists, judo therapists, and physical therapists, offer treatments in Karuizawa for a limited period.
*In-room treatments are not available.

Period: May 1, 2026 – November 14, 2026
Hours: 2:00P.M. – 11:00P.M. (Last same-day appointment accepted at 8:00P.M.)
Fee: Charges apply
TEL: 0267-48-0838 (090-9329-7880)
Other: Please check the WAGAI MICHITOMO Wellness Treatment website for therapist schedules and regular closing days.

WAGAI MICHITOMO Wellness Treatment

A massive shopping mall with about 240 unique shops. Karuizawa Prince Shopping Plaza, made up of five different areas, has a full selection of not only brandname goods, but also daily goods, souvenirs, and restaurants.

Operating hours：10:00 A.M. – 7:00 P.M.
*Open every day *Hours may vary by season

For further information:

Enjoy a relaxing time with your family regardless of the season or weather.
The open and spacious 30-lane bowling alley can be enjoyed by everyone, from children to adults.

Opening Hours: Operating hours vary depending on the season. Please contact us for details.
TEL: 0267-42-1133

We have installed “EV Standard Charging Stations” in the hotel parking lot for customers arriving with EV (Electric Vehicle) or PHV (Plug-in Hybrid Vehicle).

Fee: Free
Phone: +81-(0)267-42-1111
Reception Hours: 9:00 A.M. to 5:30 P.M. *Reservation is required.