Karuizawa Prince Hotel Guest Service Center “Smile Conceirge”

The Guest Service Center “Smile Concierge” is located at the south exit of Karuizawa Station.
Guests staying at The Prince Villa Karuizawa may enjoy the following services.

Opening Hours

10:00A.M.～7:00P.M. (Daily)
*Please contact your hotel directly for assistance outside of operating hours.

Available Services

・Luggage delivery service (Smile Concierge ⇔ your guest room)
・Temporary luggage storage
・Transportation within the Prince Grand Resort Karuizawa property
・Parcel delivery service
・Reservations for hotels (accommodations/restaurants) and golf courses
・Tourist information and recommendations around Karuizawa
・Information about Guest House Wedding Forestana Karuizawa
・Wi-Fi access

About the Services

Services are available from the day of check-in until the day of departure.
Please refrain from staying in the Smile Concierge area for extended periods.

About Luggage

*Delivery services may be delayed due to traffic conditions.
*Please note that the hotel cannot store cash, valuables, precision equipment such as computers and cameras, ceramics or fragile items, animals, hazardous materials, perishable items, or any other items deemed unsuitable by the hotel.
*Please note that the hotel cannot be held responsible for damage or loss of stored items caused by reasons not attributable to the hotel, including the loss of luggage claim tags.
*Luggage cannot be received or returned outside operating hours.
*Any luggage not collected after the designated storage period may be disposed of by the hotel.