FAQ for Online reservations
How do I retrieve my reservation?
Online reservations can be retrieve or cancelled via the following url:
Select the hotel name from the drop down list and click on the ‘Your bookings’ button
How can I change my reservation details?
Reservations details cannot be modified online. If you would like to change your reservation, you can make a new booking and then cancel the old one. Alternatively, please contact any of our regional offices or the hotel where you intend to stay.
Can I change to a different accommodation plan after making an online reservation?
To change your accommodation plan, please make a new booking then cancel your old one.
How can I reserve four or more rooms?
You can make a new booking as our booking transaction can book up to 3 rooms in the same reservation number
Can I register my details on a waiting list on your website if no rooms are available?
We do not have a waiting list for online reservations but room availability is updated daily so please check our website. Alternatively, you can send us a message via the ‘Contact Us’ link or contact the hotel where you wish to stay directly.
Can I make a reservation on someone’s behalf?
When making an online reservation, enter the names of guests in the ‘Guest Name/s column. Additional guest name enter under the comment column.
Can I select different room types or accommodation plans in a single reservation?
Unfortunately our website cannot process different plans in a single reservation. Please make an individual reservation for each desired plan. You may select different room types in a desired price plan reservation.
Can I reserve a non-smoking room?
Yes. Please select ‘Yes’ on ‘Non-smoking’ field when making the reservation. If this option does not appear, please enter “Non-smoking room required” in the ‘Special Requests’ column. Please note that this request is subject to availability upon arrival.
Can I check in early?
Early check-in is subject to availability on the day. For queries on early check-in and applicable charges, please send us a message via the ‘Contact Us’ link on our website or contact the hotel directly. In the event that early check-in is not available, we are more than happy to store your luggage until check in.
Can I extend my check-out time?
Late check-out is subject to availability on the day. For queries on late check-out and applicable charges, please send us a message via the ‘Contact Us’ link on our website or contact the hotel directly.
My arrival may be delayed. What time does the hotel reception desk close?
The hotel reception desk is open 24 hours* but please contact the hotel directly if you expect to arrive late. * Except Hotel Seaparadise Inn.
I require a confirmation of my reservation from the hotel.
Please submit your request for confirmation together with your reservation details via the ‘Contact Us’ link on our website. We will then get back to you.