Restaurant Terms of Service

The following terms are defined by Prince Hotels (hereinafter referred as “the hotel”) for using restaurants managed by the hotel (hereinafter referred as “the restaurant”).

1. Restaurant business hours are provided on the applicable website, listed in pamphlets in the hotel, and displayed at each location.

2. The following may not be taken into restaurants.

  • (1) Dogs, cats, birds, and other pets or domestic animals, other than guide dogs, service dogs, or hearing assistance dogs.
  • (2) Objects that ignite or catch fire, and dangerous objects such as firearms or bladed weapons.
  • (3) Objects that make noise or emit foul odors.
  • (4) Foods and beverages not approved in advance by the restaurant.
  • (5) Other dangerous or hazardous objects not described above, objects prohibited by law, or objects that could cause inconvenience or damage/injury to the restaurant or other customers.

3. The restaurant will refuse to allow the individuals described below from making reservations or entering (if it is discovered that any of the following items apply to an individual who has made a reservation or is currently using the restaurant, their reservation will be canceled or they will be required to leave).

  • (1) Violent organizations, companies/groups/radical movements involved with violent organizations, other antisocial organizations (hereinafter referred as “violent organizations, etc.”), or individuals involved with violent organizations, etc.
  • (2) Companies or other organizations controlled by violent organizations, etc. or by individuals involved with violent organizations, etc.
  • (3) Companies with any directors who are also involved with violent organizations, etc.
  • (4) Individuals who behave in a way that noticeably inconveniences other restaurant customers, such as speaking or acting loudly in the restaurant.
  • (5) Individuals engaged in behavior that is illegal or violates social standards.
  • (6) Individuals engaged in protest actions, harassment, etc. (or who may engage in these activities) related to use of the restaurant by customers, and who are deemed to noticeably inconvenience other customers or neighboring areas of the restaurant or other related facilities.
  • (7) Individuals making violent or coercive demands to the restaurant or restaurant employees, or making unreasonable demands.
  • (8) Individuals infected with a contagious disease, or individuals deemed to have clear difficulty ensuring their own safety.
  • (9) Individuals carrying prohibited objects, as defined in Item 2 above.
  • (10) Individuals who have violated other terms of service of the hotel.

4. The restaurant may refuse to make reservations or serve individuals for whom the description in Item 3 above apply or could apply (if it is discovered that this is the case for an individual who has made a reservation or is currently using the restaurant, their reservation will be canceled or they will be required to leave).

5. If a customer makes a reservation at the restaurant and then cancels the reservation or changes the number of guests, the following cancellation fees or reservation date change fees (not including consumption tax/service fees) will be charged (the number of days will be calculated starting from the day after the request is made). The actual cost of any orders placed and any preparation made will also be charged.

Category Cancellation date (calculated starting from date of usage)
31 to 10 days prior 9 to 4 days prior 3 days prior to the day prior to usage The day of usage
General usage 50% of usage fee 100% of usage fee
Room usage 50% of room fee 70% of usage fee 100% of usage fee
Rental usage 30% of usage fee 50% of usage fee 70% of usage fee 100% of usage fee
    • 1. The reservation fee is the total amount of fees (not including consumption tax/service fees) indicated by the hotel to the customer when the reservation is made or changed.
    • 2. If the numbers are reduced on the day of usage, the hotel will charge a cancellation fee for the reduced number, as stipulated in these terms.

6. If the restaurant suffers damage for any reason attributable to the customer, compensation for damages will be sought from the customer.

7. The hotel may revise these terms of service when deemed necessary. If these terms of service are to be revised, the hotel will provide notification of the change on the Prince Hotels webpage, by one month prior to the date when changes take effect. The changes to the terms of service and the date upon which the changes will take effect will also be posted.