FAQ5: Accommodations

Q.01 Can I specify the floor or room orientation when making a reservation?

A.01
All guest rooms offer ocean views.
Requests for specific floors or orientations are accepted, and we will do our best to accommodate them within available conditions.
However, please note that requests may not be fulfilled depending on room availability on the day of arrival. Room assignments are confirmed upon check-in.

Q.02 Can I make a same-day reservation?

A.02
Yes, same-day reservations are accepted.
For inquiries: +81 (0)98-898-1110 (Seibu Prince Hotels & Resorts Central Reservations)
Accommodation plans:

Q.03 How far in advance can I make a reservation?

A.03
Reservations can be made up to the day of your stay, depending on room availability.

Q.04 Is there a cancellation fee?

A.04
For details, please refer to the following:
About reservation cancellation fees　
*Some special discount plans may not fall under the above policy.

Q.05 Do you have non-smoking rooms?

A.05
The entire Hotel, including guest rooms and terraces, is non-smoking.
-Please use the designated smoking area on the first floor.
-If smoking is detected in a guest room during your stay or after checkout, a cleaning fee (60,000 yen) and compensation for the period the room is unavailable may be charged.

Q.06 Do you have rooms where the beds can be placed together?

A.06
Yes, some rooms can accommodate this request. Please contact us for details.

Q.07 Is internet access available in the rooms?

A.07
Complimentary Wi-Fi is available in all guest rooms.

Q.08 Can three (or four) people stay in one room?

A.08
Yes, we offer rooms that can accommodate three or four guests.

Q.09 Can you arrange for fruits, flowers, or similar items in advance?

A.09
Yes, we can arrange these for an additional fee.
Please place your order by 5:00 P.M. four days prior to your stay for cakes and champagne, and by 5:00 P.M. six days prior for flowers and fruit.
Phone: +81 (0)98-943-3579
Contact: Reservation desk (hours: 10:00 A.M.–5:00 P.M.)

Q.10 We’re staying to celebrate a special occasion. Is there anything you can do?

A.10
We’d be delighted to help make your stay a memorable one.
Available for an additional charge:
We can arrange cakes, flowers, champagne, and fruit.
Please place your order by 5:00 P.M. four days prior to your stay for cakes and champagne, and by 5:00 P.M. six days prior for flowers and fruit.

Q.11 What are the check-in hours? Is it okay if we arrive late?

A.11
Check-in is available from 2:00 P.M. However, some accommodation plans specify different check-in times.
Please inform us if your arrival time will be later than what was provided at the time of reservation.

Q.12 Do you offer express check-out service?

A.12
Guests who have prepaid and have not charged any additional hotel services to their room may use the express check-out service.

Q.13 Can I send my luggage to the Hotel in advance by courier?

A.13
Yes, this is possible. Please send it to: Front Desk, 3-28-1, Mashiki, Ginowan-shi, Okinawa 901-2224, Japan. Include the name of the primary guest and the check-in date in the blank space on the delivery slip. Please prepay the shipping fee. Perishable foods and live animals cannot be accepted for delivery.

Q.14 Can I leave my luggage before check-in or after check-out?

A.14
Yes, we can hold your luggage for you.

Q.15 Can I be placed on a waiting list for cancellations?

A.15
We’re sorry, but we do not accept cancellation waitlists.

Q.16 Can I reserve a parking space?

A.16
We’re sorry, parking is available on a first-come, first-served basis and cannot be reserved. If the parking lot is full, please use a nearby paid coin parking lot.

Q.17 How much is parking?

A.17
Parking is free of charge for overnight guests during their stay.

Q.18 From what time can I park my car?

A.18
If space is available, you may park even before the official check-in time.

Q.19 Are there any vehicle types that cannot be parked?

A.19
For large or special vehicles exceeding 2.1 meters in height or 2.0 tons in weight, please contact us in advance.

Q.20 Do you have designated parking spaces for guests with disabilities?

A.20
Yes, accessible parking spaces are available. The number is limited, so please contact the Hotel for details.

Q.21 Do you have coin-operated laundry machines?

A.21
Yes, there are five washer-dryers located on the second floor. Hours: Available 24 hours.

Q.22 What amenities and equipment are available in the rooms?

A.22
Please see the guest room pages for details.
Guest room list

Q.23 Can I borrow a DVD player or similar equipment?

A.23
If you would like to use a DVD player (playback only, compatible with Blu-ray), please request it in advance through the reservations desk.
Please note that quantities are limited.

Q. Are makeup remover, toner, or lotion provided in the rooms?

A.24
Makeup remover is available only in Club Floor rooms.
However, we can provide it upon request, so please feel free to ask.

Q.25 Are pajamas, yukata, or slippers provided?

A.25 Pajamas and slippers are provided in all guest rooms. For children, we also offer 2F spa area wear (sizes S and M) available for loan. Slippers are one-size-fits-all.

Q.26 Are towels and amenities provided for each guest?

A.26
Towels and amenities are provided for the number of guests on your reservation.
They are not included for children sharing a bed, so please let us know at the time of booking or upon arrival if needed.

Q.27 Can I get medicine at the Hotel?

A.27
We do not provide medicine.

Q.28 Is there a doctor or nurse on site?

A.28
No, there are no medical professionals stationed in the Hotel.

Q.29 Can I purchase the pajamas or towels used in the rooms?

A.29
We do not sell these items.

Q.30 Do you offer in-room dining?

A.30
We do not provide in-room dining service.

Q.31 Do you have connecting rooms?

A.31
There are no connecting rooms available.