FAQ7: Accommodation（Hotel Stays）

Q.01 Can I make a reservation by fax?

A.01
Yes. After receiving your fax, we will contact you to confirm the details and complete your reservation.

Q.02 Can I request a specific floor or room orientation when making a reservation?

A.02
We are happy to accept requests; however, we may not be able to accommodate them depending on availability.
Please contact the Reservations Department when making your reservation for details.

Q.03 Can I make a same-day reservation?

A.03
Yes, subject to same-day room availability. Reservations may be made through the hotel front desk or online.

Q.04 How far in advance do I need to make a reservation?

A.04
Subject to availability, reservations can be made up to and including the day of arrival.

Q.05 Are non-smoking rooms available?

A.05
All guest rooms are non-smoking. A designated smoking booth is available outdoors.

Q.06 Are women-only rooms available?

A.06
We apologize, but we do not offer women-only guest rooms.

Q.07 What is a TEMPUR pillow?

A.07
We apologize, but TEMPUR pillows are not available at this hotel.

Q.08 Is high-speed internet access available in the guest rooms?

A.08
Complimentary wireless internet access (Wi-Fi) is available in all guest rooms and the lobby.
Hotel guests may connect using their own computers, smartphones, tablets, and other compatible devices.

Q.09 Can three or four guests stay in one room?

A.09
Yes. Some room types can accommodate up to three or four guests.

Q.10 Can fruit, flowers, or other items be arranged in the room before arrival?

A.10
Yes. Please contact the hotel front desk in advance for details and arrangements.

Q.11 Can I rent a video player or DVD player?

A.11
Video players and DVD players are available for a fee.

Q.12 What amenities and equipment are provided in the guest rooms?

A.12
The following amenities and equipment are provided. Items may vary by room type:
Slippers / Towels / Pajamas / Shampoo / Conditioner / Body wash / Facial and hand soap / Toothbrush / Razor / Hairbrush / Humidifying air purifier / Television / Hair dryer

Q.13 Is room service available?

A.13
Room service is available from 7:00 a.m. to 10:00 p.m. Please contact us for details.

Q.14 What time is check-in? Is late check-in possible?

A.14
Standard check-in begins at 3:00 p.m. Check-in times may vary by accommodation plan, so please confirm when making your reservation.
If you expect to arrive significantly later than your scheduled time, please contact the hotel.

Q.15 Can the hotel store my luggage before check-in?

A.15
Yes. Luggage storage is available through Lobby Services.

Q.16 Can I send my luggage to the hotel by courier in advance?

A.16
Yes. Please send it to the following address:
The Prince Kyoto Takaragaike
Takaragaike, Sakyo-ku, Kyoto-shi, Kyoto 606-8505, Japan
If postal code 606-8505 cannot be found in the courier’s system, please use the following full address:
1092-2 Hataedacho, Iwakura, Sakyo-ku, Kyoto-shi, Kyoto 606-0015, Japan
*Please write the guest’s name and scheduled check-in date on the shipping label.
*Please contact the courier company regarding delivery times.
*Please retain the sender’s copy of the shipping receipt and present it when collecting your luggage.

Q.17 Can I extend my check-out time? Until what time is an extension available?

A.17
A late check-out may be available for an additional fee, depending on occupancy on the day. Please inquire on the day before departure.

Q.18 Are there any types of vehicles that cannot use the parking lot?

A.18
Please contact us in advance if you plan to arrive in a special-purpose or oversized vehicle.