Author Archives: yangyuting

As part of the Seibu Group, The Prince Hakone Lake Ashinoko is committed to enhancing our sustainability actions (ESG) in line with our group’s shared vision and the United Nations’ Sustainable Development Goals (SDGs).

Safety Measures Food Safety

We are dedicated to ensuring the safety of food for our guests through rigorous quality and hygiene management of ingredients and kitchen operations, comprehensive employee training, and proactive prevention of food-related incidents.
Additional measures include implementing strategies to prevent foodborne illnesses and norovirus infections, accommodating guest allergies, preventing foreign object contamination, checking expiration dates, and holding food hygiene committee meetings.

Fire Safety Training

We recognize that ensuring the safety of our customers, employees, and partner companies in the event of a disaster or other emergency is not only the foundation of our business activities, but also a social responsibility. In line with this, we have established a basic policy for business continuity in the event of an emergency, and are building internal systems, implementing and continuing measures, and continuously improving these practices to ensure guest safety.

Environmental Initiatives Promotion of Eco-Friendly Activities

We encourage our guests staying for two nights or more to participate in our “Eco-Friendly Activities.” By forgoing room cleaning and the exchange of linens and amenities during their stay, guests can contribute to reducing linen laundry and amenity bottle consumption, thereby saving energy and helping preserve the environment.

Reducing Plastic Use

We have introduced environmentally friendly biodegradable shopping bags made from renewable,

Thank you for booking The Prince Hakone Lake Ashinoko or are considering to reserve our hotel as your stay in Hakone.
Here is Frequently Asked Questions from the guests who have stayed at The Prince Hakone Lake Ashinoko.
If you still got any questions after you read this, please feel free to mail us directly to hakone@princehotels.co.jp .
We are happy to assist you with your stay at The Prince Hakone Lake Ashinoko.

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About Reservation

Q1: I can not reserve on your website, why?
A1: The date you have choosen might be full-booking right now.
Choose another date to check if is available or contact us for more information.

Q2: I want to reserve rooms for a group!
A2: Please contact our reservation team (hakone@princehotels.co.jp) to arrange the accommodation.

Q3: I will drive to your hotel, do I need to reserve parking space? Is there any extra charge?
A3: No, you do not need to reserve a parking space, and it is free for staying guests.

Q4:Does package include meals? Do I need to reserve breakfast / dinner / lunch?

The activity you can only experience at The Prince Hakone Lake Ashinoko in Hakone!

In 2019, we start to offering the popular activity “Segway” !
You can tour around hotel and our friendly Segway Tour guide will show you
kinds of trees and flowers that you can find in Hakone.

Seway is going to resume this Spring!

｜Details

・Tour Name: Hakone Lake Ashinoko Segway Nature Experience Tour
・Period: April 3, 2021(Saturday) – November 30, 2021(Tuesday)
・Time: [1] 9:30A.M.~12:00NOON　[2] 1:30P.M.~4:00P.M.
・Maximum Number: 6 people each time
・Fee: 9,000 yen / per person (tax included)
・Reception: Segway Experience shop in Hakone-en Cottage West (2 minuites walk from Hotel’s entrance)

｜Information

・International Drivers license is required since this tour will be running on public road.
・You need to take a driving lecture class teaching by Segway Tour guide before start.
・This tour is operating by Segway Japan Ltd.

To see more information on Segway Tour Page!（Japanese/English）

Smoking is prohibited except on designated areas in the premises. *Include garden.

There are 2 smoking area in The Prince Hakone Lake Ashinoko.

First is on the 2nd floor（Lobby floor） of Main Building,
the other is near Hakone Prince Shopping Plaza.（which is next to Annex Building）

Please find the space with this “Smoking Place” mark when you smoking.
We appreciate your understanding and cooperation. 

There is some bathing etiquette you need to know before you use ONSEN.

1- Wash before entering the bath

Wash face and body, then rinse off all sope before entering the tub.
Enter naked, without wearing a towel, and enjoy soaking-only soaking.

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2- NO towels in the tub

Enter the bath slowly, to avoid splashing.

As a matter of public hygiene,don’t put or let your towel into the water and do not wash your hair, body or cloth in the tub.

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3- Dry off after bath and before entering dressing room

Dry off with a towel in the bathing area before entering the dressing room,

to prevent the dressing room floor getting wet.

More convenient to access Moto Hakone area with free shuttle from the hotel. There are Hakone Shrine and many sightseeing spots around Moto Hakone.…