Seibu Prince Global Rewards
Seibu Prince Global Rewards
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Facilities

Karuizawa Prince Hotel Guest Service Center “Smile Conceirge”

The Smile Concierge, located at the South Exit of Karuizawa Station, is available for guests staying at The Prince Karuizawa.

Opening Hours : 10:00 A.M. – 7:00 P.M. (Daily)

*For inquiries outside business hours, please contact your hotel.

  • Luggage delivery (Smile Concierge ⇔ Hotel)
  • Temporary luggage storage
  • Shuttle service within hotel premises
  • Ticket collection for accommodation plans with “Shopping Coupon” at Karuizawa Prince Shopping Plaza
  • Parcel shipping service
  • Reservations for hotel (accommodation & restaurants) and golf courses
  • Sightseeing information and recommendations for the Karuizawa area
  • Information on Guesthouse Wedding Foresta-na Karuizawa
  • Wi-Fi access

For Seibu Prince Global Rewards (SEIBU PRINCE CLUB) Members※1

  • Check-in procedures available at Smile Concierge
    ※1 Applicable to Diamond, Platinum, Gold, and Credit Card members

Usage Guidelines

  • Services are available from check-in until the day of departure.
  • Please refrain from staying for extended periods inside the Smile Concierge.

Luggage Policy

  • Delivery service may be delayed due to traffic conditions.
  • Cash, valuables, computers, cameras, precision instruments, ceramics, fragile items, animals, hazardous items, perishable or degradable items, or other items deemed unsuitable by the hotel cannot be accepted.
  • The hotel is not responsible for damage or loss caused by reasons not attributable to the hotel, including loss of the luggage receipt.
  • Items cannot be received or handed over outside business hours.
  • Unclaimed items after the service period may be disposed of by the hotel.