February 21, 2021

Frequently Asked Questions

Thank you for booking Hakone Yunohana Prince Hotel or are considering to reserve our hotel as your stay in Hakone.
Here is Frequently Asked Questions from the guests who have stayed at Hakone Yunohana Prince Hotel.
If you still got any questions after you read this, please feel free to mail us directly to yunohana@princehotels.co.jp .
We are happy to assist you with your stay at here. 🙂

|About Reservation

Q1: I can not reserve on your website, why?
A1: The date you have choosen might be full-booking right now.
  Choose another date to check if is available or contact us for more information.

Q2: I want to reserve rooms for a group!
A2: Please contact our reservation team (yunohana@princehotels.co.jp) to arrange the accommodation.

Q3: I will drive to your hotel, do I need to reserve parking space? Is there any extra charge?
A3: No, you do not need to reserve a parking space, and it is free for staying guests and Yunohana Golf Course player.

Q4:Does package include meals? Do I need to reserve in advance?
A4: Depend on the package you reserved, some of them are include breakfast and dinner.
  If you reserved plan only include room rate, please contact our staff the day before your stay if you need meals.
  We might not be able to prepare meals if you say on the day you arrive.
  ☞Check here for more information

Q5: I am a vegetarian, do your restaurants offer vegetarian meals?
A5: Yes, we offer vegetarian meals, but you need to inform us in advance.
  And it will be very helpful if you can tell our staff what you can eat or not by mail or phone call.

Q6: Do you charge for child?
A6: Yes, child between 3-6 years old need to pay facility usage fee of ¥800.
  Regardless of a child’s age, we charge an extra fee to provide children’s bedding (¥4,800)/meals.
  ☞Check here for more information about meals.

|About Guest Room

Q1: I would like to reserve room with lake / Mt. Fuji view!
A1: We are afraid that you can not see Mt. Fuji or Lake Ashinoko from our guest room due to location.
  But you can find rooms that can look over Lake Ashinoko / Mt. Fuji at The Prince Hakone Ashinoko and Ryuguden which is near by.
  ☞Tell me about The Prince Hakone Lake Ashinoko!
  ☞Tell me about Ryguden!

Q2: I would like to reserve a Western style room!
A2: Sorry that we only have Japanese style tatami room in Yunohana Prince Hotel.
  But you can reserve The Prince Hakone Lake Ashinoko or Hakone Sengokuhara Prince Hotel for Western style room.
  ☞Tell me about The Prince Hakone Lake Ashinoko!
  ☞Tell me about Hakone Sengokuhara Prince Hotel!

Q3: Do you have any private onsen? Or the room with onsen?
A3: We only have public onsen in Hakone Yunohana Prince Hotel, and also do not have any room with onsen.
  But you can find suite rooms with private indoor onsen (3 rooms only) at Ryuguden.
  ☞Please mail to ryuguden@princehotels.co.jp for more information of Ryuguden or to reserve the suite room.

Q4: Can I smoke in the room?
A4: If you have reserve smoking room, yes. If not, you can find smoking area at garden.

|About Pick-up Service (Free Shuttle Service)

Q1: Do you offer Pick-up Service everyday? I would like to know the time schedule of your free shuttle service.
A1: Yes, Our shuttle bus runs everyday. But it might stop due to abysmal weather.
  From Odawara Station: 2:00P.M.  / From Hotel: 10:45A.M.
  We also offer free pick-up service from bus stop “Ashi-no-yu”, please contact with our staff when you arrive at bus stop.

Q2: Do you offer Pick-up Service from Hakone-Yumoto Station?
A2: Sorry that we only pick-up at Odawara Station and “Ashi-no-yu” bus stop.

Q3: Do I need to reserve Pick-up Service? How can I reserve?
A3: Yes, since the seats is limited,
  please contact our staff by e-mail or phone call if you would like to use our Pick-up Service.
  We might refuse to accept new reservation if shuttle is fully booked.

Q4: I have reserved your Pick-up Service from Odawara Station, do I need to reserve back trip shuttle?
A4: Yes, you need to reserve a back trip shuttle if you would like to use.
  Please inform our staff before you come here or when you check-in.

Q5: How can I find your shuttle bus?
A5: Our shuttle bus will stop at Odawara Station West Exit.
  You will found a Samurai statue after you go out from West Exit.
  Our shuttle bus will stop in front of the statue, it is a white bus with logo “Prince Hotels” on it.
  Please find the driver and tell him your reservation name, then you can get on the shuttle bus.

Q6: The train I took is delayed, can your shuttle bus wait for a second?
A6: I am afraid that our shuttle bus will departure on time.

Q7: How can I get to hotel if I miss the shuttle bus?
A7: If you miss our shuttle bus, you can take taxi to our hotel.
  Take Izu-Hakone Bus or Hakone Tozan Bus to “Ashi-no-yu” bus stop. Please contact with our staff for pick-up service when you arrive at bus stop.

Q8: Can I leave luggage in your free shuttle bus and go to sightseeing?
A8: Sorry that we do not offer luggage deliver service, we need owners to accompany their luggage on the shuttle bus.
  ☞What if I want to deliver the luggages to hotel before check-in?

Q9: It is time, but I can not find your shuttle bus. I have waiting from 10 minutes ago, why?
A9: We are sorry for keep you waiting, there might be some unexpectable road condition.
  Our staff will contact you if you have leave a phone number when you reserve shuttle;
  if not, it will be very kindful if you can mail / call us to confirm.
  ✉yunohana@princehotels.co.jp 📞+81-460-83-5112

|About Access(Public Transport)

Q1: Can I use Hakone Freepass to get to your hotel?
A1: You can not use Hakone Freepass to get here directly.
  But you can use it to get to “Ashi-no-yu” bus stop and contact our staff for pick-up service.

Q2: How can I get to your hotel from Moto-Hakone?
A2: You can take bus to “Ashi-no-yu” bus stop and contact our staff for pick-up service.

Q3: I want to go to Gotemba Premiun Outlet!
A3: Take Hakone Tozan Bus H route goes to Hakone-Yumoto Station,
  then get off the bus at “Kowaki-en” and transfer to Hakone Tozan Bus M route for Gotemba Premium Outlet.

Q4: How can I get to your hotel from Shinjuku?
A4: Take Odakyu line / Romance car to Odawara Station, then take free shuttle bus(reservation required) / taxi to get to our hotel;
  or take local bus to “Ashi-no-yu” bus stop from Odawara Station East exit and contact our staff for pick-up service.
  Take Romance car to Hakone-Yumoto Station, then take taxi to get to our hotel;
  or take local bus to “Ashi-no-yu” bus stop and contact our staff for pick-up service.

|About Onsen

Q1: What time does onsen close?
A1: For morning, open from 5:00 A.M. to 10:00 A.M.
  For afternoon, open from 3:00 P.M. to 1:00 A.M.

Q2: Do I need to bring towels for onsen?
A2: Yes, please bring your towels from your room.

Q3: I am not a staying guest, can I use your onsen?
A3: Yes, day-trip guest can also enjoy our onsen too.
  ☞Check here for more information.

Q4: Is there anything that I should be careful when using onsen?
A4: YES,there are some rules for using onsen in Japan,
  like you can not swimming in the tub, can not wear swimsuit, or the people are tattooed or using diapers cannot use onsen…

Q5: Can I take my baby with me when using onsen?
A5: I am sorry that guests are still using diaper can not use onsen.

|The Other Questions

Q1: Do your hotel accept Hakone Carry Service?
A1: YES, we do.
  If you are sending luggage to Hakone-Yumoto station, please contact us by 10:00A.M. on departure date,
  or the company would not come to collect the luggages.
  ☞To know more about Carry Service.

Q2: Is there any Convenience store nearby?
A2: There are 2 convenience store in Moto-Hakone, LAWSON and 7-11.

Q3: Is there any restaurant for dinner or Izakaya around?
A3: There are some restaurants and Izakaya in Moto-Hakone, but most of them are opening irregular.
  Please confirm with our staff if you want to having dinner outside.
  ・Italian Restaurant La Terrazza Ashinoko (5:00P.M.~8:00P.M., regular holiday in February)
  ・Hamburger Steak House / Hanbagu no ie (11:00A.M.~7:30P.M., irregular holiday)
  ・Izakaya Hakone Yashima (4:30P.M.~10:30P.M., L.O.10:00P.M. Regular Holiday: Tuesday)
  ・Chinese Restaurant Sankyojizai (11:00A.M.~9:30P.M., irregular holiday)